How do I find a specific product?
We have a search bar located in the top right hand corner of every page. You can type keywords such as 'asbestos bags' or 'stretch wrap'. Alternatively you can type in our product code. Can't find what you're looking for? Contact us sales@surepak.com.au
Is there a minimum order value?
No there is no minimum order value. Take advantage of our free shipping to Melbourne, Perth, Sydney and Brisbane metro areas for all online orders over $250.00.
When can I expect my delivery to arrive?
Deliveries to Melbourne, Perth, Sydney and Brisbane metro areas will be despatched within 1-2 business days. If for any reason this time frame will be exceeded, you will be advised either by phone or email. Deliveries outside these areas usually require 2-3 business days to deliver depending on location, weight and dimensions of your order. For an accurate ETA please contact us sales@surepak.com.au
Will I be charged a freight charge / delivery fee?
Delivery fees vary depending on your location. Metropolitan orders over $250 (ex GST) will be delivered free into store (FIS) for Brisbane, Melbourne, Sydney, and Perth. Orders in metropolitan areas below $250 (ex GST) will attract our current freight handling charge $20 (ex GST).
For all regional areas, your delivery charge will be calculated and displayed to you in your shopping cart at checkout. Please note some items may have restricted delivery zones and extra charges may apply. Upon receipt of your order, we may contact you to advise you of these extra charges if applicable.
Metropolitan and regional zones are determined by Surepak in conjunction with our freight partners, however capital cities Adelaide, Darwin, Canberra and Hobart will be deemed regional zones as no local branch is available.
Can I have my item delivered to a residential address?
Surepak will deliver to residential addresses. Please ensure you’re home to receive your delivery or leave authority to leave (ATL) in notes at checkout. If you are not home to receive the parcel the driver will attempt to contact you via phone or leave a card to arrange re-delivery at a more appropriate time.
Can I collect/pick-up my order?
Yes, of course you can! Goods can be collected directly from any of Surepak’s warehouse locations: Braeside VIC, Canning Vale WA, Wetherill Park NSW and Underwood QLD. Ensure pick up is selected at check out and the warehouse team will contact you when your order is ready for collection. Urgent pick-up orders can be arranged upon request with your local warehouse.
Which transport company do you use?
We utilise a range of transport companies to best suit the delivery location and to keep our customers freight costs (if any) as low as possible. For information on which company we would use to deliver to your postcode please contact us sales@surepak.com.au
Do you offer any environmentally friendly products?
Yes we certainly do! We can offer environmentally friendly versions of a large range of our products. For example, recyclable and compostable tape, and biodegradable bubble wrap. Contact the team today to find out more!
HDPE vs LDPE?
HDPE and LDPE are two different types of polyethylene. HDPE (High Density Polyethylene) is known for its high strength to density ratio. This allows gauge reduction with little or no drop in tensile strength. HDPE also has higher melting point up to 120°. An example of HDPE is your typical check-out/supermarket bag. LDPE (Low Density Polyethylene) has a lower strength to density ratio. This means the tensile strength is lower, but its properties give it a higher resilience (i.e. stretch). The gauge is typically higher than HDPE. LDPE also has slightly lower melting point up to 100°. An example of LDPE is your higher end boutique bags like Myer use.
How do I know what gauge to use?
Gauge or thickness (UM) is dependent on the application of the product. Our bag/liner/film gauges are generally determined by performance requirements, legislation or industry standard and lastly economical. If you are unsure what product you require, please do not hesitate to contact one of our friendly staff for assistance.
When should I be using Asbestos Bags?
Asbestos Bags are required when removing asbestos. Asbestos removal bags are required to be 200um or thicker.
Correct asbestos removal is crucial to avoid exposure to inhaling dust, which can be harmful to the human body. At Surepak, our asbestos bags have the appropriate safety signs in red 'DANGER ASBESTOS DUST. Do not inhale dust. May cause lung cancer. Do not open or puncture bag.' to inform and minimise the risk of others disposing the waste incorrectly.
When using asbestos bags, they should be filled to half the capacity and excess air should be gently evacuated from the top, which needs to be twisted tightly in a folded position and sealed with adhesive tape to prevent subsequent rupture of the bag. Only unused bags should be used to pack, transport and store asbestos fibres. Asbestos waste should be double bagged to maintain the steps in the decontamination process. Bags marked as asbestos waste shouldn't be used for any other purpose to control potential dust emissions.
If you have any other questions on how to use our asbestos bags safely for your business, simply get in touch with our team at Surepak today and we'll be more than happy to help.
Why are the front end lift liners so long?
We allow extra length to enable the bag to fold over the outside of the bin whilst in use to hold it in place. This also allows the bag to be closed once full which makes emptying the bin easy and tidy.
How do I know what size dust extraction bag I need?
We stock 2 common sizes of dust extraction bags
- 810mm x 1200mm (small)
- 1000mm x 1500mm (large)
To work out which one will suit your dust extractor use the below equation:
The diameter of your extractor x 22 ÷ 7 ÷ 2 =
(example: 500 Diameter x 22 ÷ 7 ÷ 2 = 786)
What Stretch Film should I be using? Cast or Blown?
At Surepak we recommend cast film. As the name of the film suggests, the process to produce is called cast extrusion. The first step requires the melting of thermoplastic material so it can go through a flat die. The melted resin goes onto a chill roll where the film becomes solid, similar to the cooling of plastic.
Sometimes the film is thinned to the target gauge by winding the resulting film faster than it is extruded. This is a horizontal process.
Cast stretch films make it easier to see through wrap, and the process is quieter. Cast stretch film can be used in pallet wrapping machines or you can also hand grade cast films.
Advantages
- Clearer and glossy
- Quieter unwind
- Resist tear propagation
- Great strength when used in plallet wrapping machines
- Forgiving application
What type of strapping should I be using?
- Poly or Polypropylene strapping is available in various grades and sizes. Hand grade (blue) strapping is generally used to secure light to medium weight items. Heavy band (black) strapping is used to secure heavy load and has much higher break point. Buckles or seals are used to secure the strapping.
- Polyester strapping is light weight but strong. Polyester strapping has no sharp edges which makes it safe for handling and easy disposal. Strapping has minimal creep keeping the load secure during transit or storage. It also known for its distinctive green colour and comes in smooth or embossed. Seals or automated tools are used to secure the strapping.
- Steel strapping is available in either ribbon or rope wound sizes. Steel strapping is a cost-effective heavy duty strapping for general use. Strapping is painted and waxed to ensure smooth operation when used with tools. Seals are used to secure the strapping.
